Refund and Cancellation Policy

Policy Overview

This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:

Cancellation Policy

1. General Cancellation Terms

Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery.

2. Non-Cancellable Items

Just Cab Hire Car Rental Mumbai does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund/replacement can be made if the user establishes that the quality of the product delivered is not good.

Refund Policy

1. Damaged or Defective Items

In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/merchant listed on the Platform, has checked and determined the same at its own end.

2. Product Not As Expected

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.

3. Warranty Claims

In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them directly.

4. Refund Processing Time

How to Request a Refund or Cancellation

To request a refund or cancellation, please follow these steps:

1. Contact our customer service team via email or phone
2. Provide your order details and reason for cancellation/refund
3. Submit any supporting documentation (photos of damaged items, etc.)
4. Wait for confirmation from our team
5. Follow the instructions provided by our customer service team

Refund Methods

Approved refunds will be processed through the following methods:

• Original payment method (Credit/Debit Card, UPI, etc.)
• Bank account transfer (if original method is not available)
• Store credit (in certain cases, with your consent)

The refund amount will be credited to your account within 7 business days of approval.

Exceptions and Special Cases

Please note the following exceptions to our refund and cancellation policy:

• Services already rendered cannot be refunded
• Customized or personalized items are non-refundable unless defective
• Promotional or discounted items may have different refund terms
• Force majeure events may affect cancellation and refund timelines

Contact Customer Service

For any questions or concerns regarding refunds and cancellations, please contact us:

Important Notes